Terms and Conditions

Last updated: February 12th, 2026.

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website, programs, coaching services, memberships, and digital products provided by Orlando Nord LLP (“Company,” “we,” “our,” or “us”).

By accessing this website or purchasing any service or product, you agree to be legally bound by these Terms. If you do not agree, you must not use the website or services.

You confirm that you are at least 18 years old and legally capable of entering a binding agreement.

2. Nature of Services

The Company provides coaching, educational programs, personal development services, and digital products. All services are informational and educational in nature.

Nothing provided constitutes:

  • medical advice

  • mental health treatment

  • psychotherapy

  • legal advice

  • financial advice

  • licensed professional services

Coaching is not a substitute for medical, psychological, or licensed professional care. You are responsible for seeking appropriate professional support when needed.

3. Coaching Disclaimer

Coaching is a collaborative, client driven process intended to support personal growth and development.

You acknowledge and agree:

  • you are fully responsible for your decisions and actions

  • you apply coaching insights at your own discretion

  • results depend on your effort and circumstances

  • the Company cannot control external factors or personal choices


The Company does not guarantee specific personal, professional, emotional, or financial outcomes.

Coaching notes, feedback, and materials are shared with the client for next steps and remain confidential except where disclosure is legally required.


4. Results Disclaimer

Individual results vary. Testimonials represent personal opinions and experiences of past clients. They are not guarantees of future outcomes and should not be interpreted as typical results.


You acknowledge:

  • transformation is not automatic

  • no outcome is promised

  • success depends on many variables outside Company control

  • You accept full responsibility for your progress.

5. Payments and Currency


All pricing is listed and charged in Canadian Dollars (CAD) unless otherwise stated.

By purchasing a service or product, you agree to:

  • pay all fees in full

  • provide accurate billing information

  • complete installment payments if selected

Failure to complete payment may result in suspended access.


The Company reserves the right to modify pricing for future purchases.


6. Session Scheduling and Cancellation Policy

For private coaching sessions:


Clients must provide at least 24 hours notice to cancel or reschedule.

If notice is not provided:

  • the session is considered used

  • no refund or replacement is issued

Repeated missed sessions may result in termination of services without refund.


The Company may reschedule sessions due to emergencies or unavoidable conflicts.


7. Digital Product Refund Policy

Due to the digital nature of programs, memberships, and downloadable content:

  • All digital sales are final.

  • No refunds are provided once access has been granted, except where required by law.

  • Access constitutes delivery of the product.

  • If a verified technical issue prevents access, reasonable efforts will be made to restore it.


8. Membership Access

Membership access is granted for the purchased term.

You agree not to:

  • share login credentials

  • distribute materials

  • copy or resell content

  • grant access to unauthorized users

Violation may result in immediate termination without refund.


9. Intellectual Property


All content is protected intellectual property of Orlando Nord LLP, including:

  • written materials

  • coaching frameworks

  • videos and recordings

  • worksheets and digital resources

  • branding and program structures

You receive a limited personal license for individual use only.


You may not reproduce, distribute, or create derivative works without written permission.

10. Confidentiality

Client information, coaching discussions, and notes are treated as confidential.

Testimonials are voluntarily provided and represent individual opinions. Identifying details are shared only with client consent.

The Company may use anonymized feedback for educational or marketing purposes.

11. Accessibility Compliance

This website is hosted on the Squarespace platform.

Accessibility inquiries, technical compliance requests, or modification requests relating to website accessibility should be directed to Squarespace hosting services, as they control platform infrastructure and accessibility tooling.

Orlando Nord LLP, as a Canadian private entity, operates under the Accessibility for Ontarians with Disabilities Act (AODA) and applicable accessibility expectations for digital services.

We aim to provide accessible services where reasonably possible. Users requiring accommodation may contact us to request assistance accessing coaching services or program materials.


Accessibility standards may vary by jurisdiction. Squarespace is responsible for platform level accessibility architecture.

12. Limitation of Liability

To the maximum extent permitted by law:

Orlando Nord LLP is not liable for:

  • indirect or consequential damages

  • emotional distress

  • financial loss

  • personal decisions made after coaching

  • dissatisfaction with results

  • business or career outcomes

Total liability is limited to the amount paid for the specific service.

You agree to use services at your own risk.


13. Indemnification

You agree to indemnify and hold harmless Orlando Nord LLP from any claims arising from:

  • misuse of services

  • violation of these Terms

  • unlawful conduct

  • reliance on coaching as professional treatment

14. Client Liability Waiver

By purchasing or participating in any coaching service, program, or digital product, you voluntarily assume full responsibility for your actions, decisions, and outcomes.

You expressly agree that:

  • participation is voluntary

  • you are mentally and emotionally capable of engaging in coaching

  • you are responsible for implementing or declining any suggestion

  • you retain full control over your life choices

  • you understand coaching is not therapy or medical care

You waive any claim against Orlando Nord LLP arising from:

  • personal or professional decisions you make

  • emotional reactions during or after sessions

  • perceived lack of results

  • financial, career, or relationship outcomes

  • interpretations of coaching material

You acknowledge that growth work may involve discomfort, reflection, or emotional intensity. You accept this as part of voluntary personal development.


To the maximum extent permitted by law, you release Orlando Nord LLP from liability for damages arising from participation in coaching or digital programs, except where prohibited by consumer protection law.


If you are under medical or psychological treatment, you confirm you have consulted an appropriate professional before engaging in coaching.

15. Termination of Access

The Company may terminate access without refund if you:

  • violate these Terms

  • harass staff

  • misuse services

  • distribute materials

  • engage in illegal activity

16. Governing Law

These Terms are governed by the laws of Canada and applicable provincial law. Disputes will be resolved under Canadian jurisdiction unless consumer protection law requires otherwise.

17. Changes to Terms

We may update these Terms at any time. Continued use of services constitutes acceptance of changes.

18. Contact

Orlando Nord LLP

Email: legal@orlandonord.com