Terms and Conditions

Last Updated: March 29, 2026.

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your access to and use of the website, programs, coaching services, and digital products provided by Orlando Nord LLP ("Company", "we", "our", or "us") through orlandonord.com (the "Site").

By accessing this Site or purchasing any service or product, you agree to be legally bound by these Terms, the Orlando Nord LLP Billing Policy, and the applicable Coaching Agreement. If you do not agree, you must not use the Site or Services.

You confirm that you are at least 18 years old and legally capable of entering a binding agreement.

2. Nature of Services

The Company provides private coaching, educational programs, personal development services, and digital products (collectively, "Services"). All Services are informational and educational in nature.

Nothing provided constitutes:

  • medical advice or treatment

  • mental health therapy or psychotherapy

  • legal advice

  • financial advice

  • licensed professional services of any kind

Coaching is not a substitute for medical, psychological, or licensed professional care. You are responsible for seeking appropriate professional support when needed.

3. Coaching Disclaimer

Coaching is a collaborative, client-driven process intended to support personal growth, identity development, and execution. You acknowledge and agree:

  • you are fully responsible for your decisions and actions

  • you apply coaching insights at your own discretion

  • results depend on your effort, consistency, and commitment

  • the Company cannot control external factors or personal choices

The Company does not guarantee specific personal, professional, emotional, or financial outcomes. Coaching notes, feedback, and materials shared during engagements are confidential except where disclosure is required by law.

4. Results Disclaimer

Individual results vary. Testimonials represent personal opinions and experiences of past clients. They are not guarantees of future outcomes and should not be interpreted as typical results.

You acknowledge that transformation is not automatic, no outcome is promised, and success depends on variables outside Company control. You accept full responsibility for your progress.

5. Payments, Billing, and Currency

All pricing is listed and charged in Canadian Dollars (CAD) unless otherwise stated. Detailed payment terms, accepted methods, payment plan obligations, and billing cycle terms are governed by the Orlando Nord LLP Billing Policy, incorporated herein by reference and available at orlandonord.com.

By purchasing any Service, you agree to:

  • pay all fees in full as agreed at enrollment

  • provide accurate and current billing information

  • complete all installment payments if a payment plan is selected

Payment plans are structured financial commitments, not trial periods. Enrollment in a payment plan constitutes agreement to pay the full investment for the selected duration. Failure to complete payment does not cancel your financial obligation and may result in suspended access and referral to collections.

The Company reserves the right to modify pricing for future purchases. Pricing changes do not affect engagements already confirmed and paid.

6. Non-Refundable Policy

All payments made to Orlando Nord LLP are final and non-refundable. This applies to all private coaching engagements, group programs, courses, and digital products.

The non-refundable policy reflects the bespoke, time-intensive nature of private coaching and the opportunity cost of reserving capacity for each client. By enrolling, you acknowledge and accept this policy.

The sole exception is if the Company cancels an engagement entirely before Services commence and no alternative arrangement is provided. In all other circumstances, including change of mind, personal circumstances, or dissatisfaction with outcomes, no refund will be issued.

7. Chargeback and Dispute Policy

If you believe a charge has been made in error, you must contact the Company in writing at legal@orlandonord.com within thirty (30) calendar days of the disputed charge, providing your full name, charge date, amount, and a description of the concern.

You agree not to initiate a chargeback or third-party payment dispute for a period of thirty (30) calendar days following written notice to the Company, to allow adequate time to resolve the matter directly.

If a chargeback is initiated before this resolution period has elapsed, the Company reserves the right to:

  • immediately suspend all access to Services pending the outcome of the dispute

  • submit the signed Coaching Agreement, Billing Policy, and payment records to the payment processor in defence of the charge

  • pursue collection of all outstanding fees through a third-party collections agency

  • seek legal remedies available under Ontario law

Unauthorized chargebacks are treated as a material breach of contract. Your obligation to pay all fees due under your Coaching Agreement remains in full force regardless of the outcome of any dispute proceeding. The Company reserves the right to permanently terminate access to all Services in the event of a confirmed unauthorized chargeback.

8. Fraud Prevention

Any attempt to obtain Services through fraudulent payment methods, false identity, unauthorized card use, or deliberate misrepresentation will be reported to the relevant authorities and pursued to the fullest extent of applicable law. In the event of confirmed fraud, all access to Services will be immediately and permanently terminated without refund.

9. Session Scheduling and Cancellation

For private coaching sessions, clients must provide at least 24 hours notice to cancel or reschedule. If adequate notice is not provided, the session is considered used and no refund or replacement is issued.

Repeated missed sessions without notice may result in termination of services without refund. The Company may reschedule sessions due to emergencies and will provide reasonable advance notice where possible.

10. Digital Product Policy

Due to the digital nature of programs, courses, and downloadable content, all digital sales are final. No refunds are provided once access has been granted, except where required by law. Access to a digital product constitutes delivery of that product.

If a verified technical issue prevents access, reasonable efforts will be made to restore it promptly.

11. Intellectual Property

All content on the Site and within the Services is the protected intellectual property of Orlando Nord LLP, including written materials, coaching frameworks, videos and recordings, worksheets, digital resources, branding, and program structures.

You receive a limited, non-transferable, personal license for individual use only. You may not reproduce, distribute, resell, or create derivative works from any Company content without prior written permission.

12. Confidentiality

Client information, coaching discussions, session notes, and materials are treated as strictly confidential. Testimonials are voluntarily provided and identifying details are shared only with explicit client consent. The Company may use anonymized feedback for educational or marketing purposes.

13. Membership and Program Access

Access to programs and memberships is granted for the purchased term. You agree not to share login credentials, distribute materials, copy or resell content, or grant access to unauthorized users. Violations may result in immediate termination without refund.

14. Accessibility Compliance

This website is hosted on the Squarespace platform. Orlando Nord LLP operates under the Accessibility for Ontarians with Disabilities Act (AODA) and applicable accessibility expectations for digital services.

We aim to provide accessible services where reasonably possible. Users requiring accommodation may contact us directly. Accessibility inquiries relating to platform-level infrastructure should be directed to Squarespace, as they control the underlying architecture. Orlando Nord LLP is a Canadian Company with Limited Partnership.

15. Limitation of Liability

To the maximum extent permitted by law, Orlando Nord LLP is not liable for indirect or consequential damages, emotional distress, financial loss, personal decisions made after coaching, dissatisfaction with results, or business or career outcomes.

Total liability is limited to the amount paid for the specific Service giving rise to the claim in the three months preceding the claim. You agree to use Services at your own risk.

16. Indemnification

You agree to indemnify and hold harmless Orlando Nord LLP from any claims arising from misuse of Services, violation of these Terms, unlawful conduct, or reliance on coaching as professional treatment.

17. Client Liability Waiver

By purchasing or participating in any Service, you voluntarily assume full responsibility for your actions, decisions, and outcomes. You confirm that:

  • participation is voluntary and you are capable of engaging in coaching

  • you are responsible for implementing or declining any suggestion

  • you retain full control over your life choices

  • you understand coaching is not therapy or medical care

You waive any claim against Orlando Nord LLP arising from personal or professional decisions you make, emotional reactions during or after sessions, perceived lack of results, or interpretations of coaching material.

You acknowledge that growth work may involve discomfort, reflection, or emotional intensity. You accept this as part of voluntary personal development. If you are under medical or psychological treatment, you confirm you have consulted an appropriate professional before engaging in coaching.

18. Termination of Access

The Company may terminate your access without refund if you violate these Terms, harass staff, misuse Services, distribute materials, engage in illegal activity, or initiate an unauthorized chargeback or payment dispute.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. In the event of any dispute, the Parties agree to first attempt resolution in good faith through direct written communication within 30 days. If unresolved, the dispute shall be submitted to mediation in Ontario before any legal proceedings are initiated.

20. Incorporated Documents

These Terms are read together with the following documents, each incorporated by reference:

 In the event of conflict between these Terms and any incorporated document, these Terms shall take precedence unless the incorporated document expressly provides otherwise.

21. Changes to Terms

We may update these Terms at any time. Updates will be posted on the Site with a revised effective date. Continued use of Services following any update constitutes acceptance of the revised Terms. Changes will not affect the terms of any Coaching Agreement already in effect at the time of the update.

22. Contact

For legal or compliance inquiries:

Orlando Nord LLP

Email: legal@orlandonord.com

Website: orlandonord.com

Jurisdiction: Ontario, Canada