Privacy Policy
Last Updated: April 4th, 2026.
1. Introduction
Orlando Nord LLP ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at orlandonord.com (the "Site"), purchase our programs, submit a coaching application, book a consultation, or interact with our services in any way.
This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable United States privacy standards, the EU General Data Protection Regulation (GDPR), and internationally recognized data protection principles.
By using our Site and Services, you consent to the practices described in this policy.
2. Information We Collect
a. Information You Provide Directly
You may provide personal information when you:
submit a coaching application through the Site
book a private consultation call
purchase coaching programs, courses, or digital products
sign a Coaching Agreement via DocuSign
subscribe to email communications
fill out contact or inquiry forms
communicate with us by email or through the Site
submit testimonials voluntarily
This information may include your name, email address, phone number, location, billing information, payment details processed via secure third-party processors, messages and form submissions, and testimonial content you voluntarily provide.
b. Coaching Application and Consultation Data
When you submit a coaching application through the Site, you may provide sensitive self-assessment information including your current life or career situation, personal goals, confidence and self-image responses, and answers about your readiness for coaching.
This information is collected solely for the purpose of assessing alignment and readiness for our coaching services. It is treated with strict confidentiality, is not shared with third parties, and is not used for marketing purposes. Application data from declined applicants is retained for a maximum of 90 days and then securely deleted.
c. Automatically Collected Information
When you visit our Site, we may automatically collect your IP address, browser type, device information, pages visited, session duration, referral sources, cookies and analytics data, and Instagram pixel analytics data. This information helps us analyze traffic, improve performance, and optimize user experience.
d. Payment Information
Payments are processed through secure third-party providers including Squarespace Payments, Stripe, and PayPal. We do not store full credit card numbers or sensitive payment credentials on our servers. Payment records including transaction confirmations and enrollment details are retained for legal, tax, and dispute resolution purposes.
e. Booking and Scheduling Data
When you book a consultation call through our scheduling system (Cal.com), we collect your name, email address, time zone, and any information you provide in the booking form. This data is processed by Cal.com in accordance with their privacy policy and is used solely to confirm and manage your appointment.
3. How We Use Your Information
We use personal information to:
deliver coaching programs, engagements, and digital products
process payments and manage billing
manage coaching applications and consultation bookings
execute and store Coaching Agreements via DocuSign
provide coaching materials, session follow-ups, and confidential notes
communicate with clients about their engagement
send service updates and relevant communications
Improve our Site and offerings
analyze marketing performance
comply with legal and tax obligations
prevent fraud and misuse of Services
defend against unauthorized chargebacks and payment disputes by submitting relevant payment records and agreement documentation to payment processors where necessary
Coaching notes and session materials are treated as strictly confidential and shared only with the individual client unless legally required otherwise. We do not sell personal data.
4. Legal Basis for Processing (GDPR)
For EU residents and other applicable jurisdictions, we process personal information based on:
your consent
performance of a contract, including the Coaching Agreement
legitimate business interests, including fraud prevention and service improvement
legal compliance obligations
You may withdraw consent at any time by contacting us at legal@orlandonord.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal, nor does it affect processing carried out on other legal bases.
5. Cookies and Tracking Technologies
We use cookies and tracking technologies to operate the Site, remember preferences, analyze traffic, measure marketing effectiveness, and support Instagram analytics. You may control or disable cookies through your browser settings. Some features may not function correctly if cookies are disabled.
6. Disclosure of Information
We may share personal information with the following trusted service providers, solely for the purpose of delivering our Services:
Squarespace Payments, Stripe, and PayPal for payment processing
Squarespace for website hosting and form management
DocuSign for Coaching Agreement execution and storage
Cal.com for consultation booking and scheduling
Email service providers for client communications
Analytics services for website performance measurement
Instagram for analytics and marketing performance measurement
Legal authorities when required by law or court order
In the event of an unauthorized chargeback or payment dispute, we may share relevant documentation including signed Coaching Agreements, payment records, and this Privacy Policy with the applicable payment processor or financial institution as part of our dispute defense. This is a legitimate business use of your data and is disclosed here in advance.
All service providers are required to safeguard personal data and use it solely for the purposes described above. We never sell or rent personal information to third parties.
7. Data Retention
We retain personal information only as long as necessary to provide Services, maintain business records, comply with legal and tax obligations, resolve disputes, and enforce agreements.
Specific retention periods:
Active client records: retained for the duration of the engagement plus 7 years for legal and tax compliance
Declined coaching application data: retained for 90 days then securely deleted
Consultation booking data: retained for 12 months following the booking date
Payment records: retained for 7 years in accordance with Canadian tax law
Marketing and analytics data: retained for up to 24 months
When information is no longer required, it is securely deleted or anonymized.
8. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted data transmission (SSL), secure third-party payment processing, access controls, confidential handling of coaching materials, and industry-standard hosting protections through Squarespace.
No system is completely secure. In the event of a data breach that poses a risk to individuals, we will notify affected parties and relevant authorities as required by applicable law.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the right to access your personal data, correct inaccurate information, request deletion, withdraw consent, receive a copy of your data in a portable format, restrict processing, object to certain uses, and file a privacy complaint with a relevant authority.
Canadian residents have rights under PIPEDA. Complaints may be filed with the Office of the Privacy Commissioner of Canada.
EU residents have rights under GDPR. Complaints may be filed with your local Data Protection Authority.
US residents may have additional rights under applicable state privacy laws.
We respond to verified requests within 30 days. To submit a privacy request, contact us at legal@orlandonord.com.
10. International Data Transfers
Your information may be transferred to and processed in Canada, the United States, the European Union, or other jurisdictions where our service providers operate. We use appropriate safeguards, including contractual protections, to ensure personal information remains protected during international transfers consistent with applicable privacy law.
11. Children's Privacy
Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware that data from a minor has been collected, we will delete it promptly.
12. Third-Party Links
Our Site may contain links to third-party websites including social media platforms, payment processors, and scheduling tools. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies separately.
13. Coaching Confidentiality and Privacy
All coaching sessions, notes, materials, and personal disclosures made during the coaching engagement are treated with strict professional confidentiality. This information will not be disclosed to any third party without your explicit written consent, except where disclosure is required by law, including where there is a risk of harm to yourself or others.
Testimonials are voluntarily provided. Identifying details are shared only with explicit client consent. The Company may use anonymized, non-identifying feedback for educational or marketing purposes.
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service providers. Updates will be posted on this page with a revised effective date. Continued use of our Services following any update constitutes acceptance of the revised policy.
15. Contact Information
For privacy inquiries, data requests, or concerns:
Orlando Nord LLP
Email: legal@orlandonord.com
Website: orlandonord.com
Jurisdiction: Ontario, Canada
We aim to respond to all privacy inquiries within 30 calendar days.