Privacy Policy

Last updated: February 12th, 2026.

1. Introduction

Orlando Nord LLP (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our programs, join our memberships, or interact with our services.


This policy is designed to comply with Canadian privacy law (PIPEDA), applicable United States privacy standards, the EU General Data Protection Regulation (GDPR), and internationally recognized data protection principles.


By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly. You may provide personal information when you:

  • purchase coaching programs or courses

  • register for memberships

  • subscribe to newsletters

  • fill out contact forms

  • book consultations

  • communicate with us

  • submit testimonials

This information may include:

  • name

  • email address

  • billing information

  • payment details (processed via secure third-party processors)

  • account login credentials

  • messages or form submissions

  • testimonial content you voluntarily provide


Testimonials reflect individual client opinions and personal experiences. They are not guarantees of results and represent personal views unique to each client.


We only collect information necessary to provide our services.

b. Automatically Collected Information. When you visit our website, we may automatically collect:

  • IP address

  • browser type

  • device information

  • pages visited

  • session duration

  • referral sources

  • cookies and analytics data

  • Instagram pixel analytics data

This information helps us analyze traffic, improve performance, and optimize user experience. Instagram tracking is used for analytics and marketing performance measurement only.


c. Payment Information

Payments are processed through secure third-party providers (such as Stripe, PayPal, or Squarespace Payments). We do not store full credit card numbers or sensitive payment credentials on our servers.


3. How We Use Your Information


We use personal information to:

  • deliver coaching programs and memberships

  • process payments

  • manage accounts

  • provide coaching materials and session follow-ups

  • share confidential coaching notes and next steps with clients

  • communicate with clients

  • send service updates

  • improve our website and offerings

  • analyze marketing performance

  • comply with legal obligations

  • prevent fraud and misuse

Coaching notes and files are treated as confidential and shared only with the individual client unless legally required otherwise.

We do not sell personal data.

4. Legal Basis for Processing (GDPR)

For EU and applicable jurisdictions, we process personal information based on:

  • your consent

  • performance of a contract

  • legitimate business interests

  • legal compliance

You may withdraw consent at any time by contacting us.


5. Cookies and Tracking Technologies

  • We use cookies and tracking technologies to:

  • operate the website

  • remember preferences

  • analyze traffic

  • measure marketing effectiveness

  • support Instagram analytics

You may control or disable cookies through your browser settings. Some features may not function correctly if cookies are disabled.

6. Disclosure of Information

We may share personal information with trusted service providers, including:

  • payment processors

  • website hosting platforms

  • email service providers

  • analytics services

  • marketing and advertising platforms

  • customer support systems

  • legal authorities when required by law


All partners are required to safeguard personal data and use it solely for service delivery. We never sell or rent personal information.

7. Data Retention

We retain personal information only as long as necessary to:

  • provide services

  • maintain business records

  • comply with legal and tax obligations

  • resolve disputes

  • enforce agreements


When information is no longer required, it is securely deleted or anonymized.

8. Security Measures


We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • encrypted data transmission (SSL)

  • secure payment processing

  • access controls

  • confidential handling of coaching materials

  • industry-standard hosting protections

No system is completely secure, but we continuously improve safeguards to protect client information.

9. Your Privacy Rights


Depending on your jurisdiction, you may have the right to:


  • access your personal data

  • correct inaccurate information

  • request deletion

  • withdraw consent

  • receive a copy of your data

  • restrict processing

  • object to certain uses

  • file a privacy complaint

Canadian residents have rights under PIPEDA.

EU residents have rights under GDPR.

US residents may have additional state-level privacy rights.


We respond to verified requests within a reasonable timeframe.

10. International Data Transfers

Your information may be transferred to and processed in Canada, the United States, the European Union, or other jurisdictions where our service providers operate.

We use appropriate safeguards, including contractual protections, to ensure personal information remains protected during international transfers.

11. Children’s Privacy


Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware that data from a minor has been collected, we will delete it promptly.


12. Third-Party Links


Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies separately.

13. Changes to This Policy


We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of any changes.

14. Contact Information

For privacy inquiries or requests:

Orlando Nord LLP

Email: info@orlandonord.com