Billing Policy

Effective Date: March 29, 2026.

1. Overview

This Billing Policy is incorporated into the Orlando Nord LLP Terms of Service and governs all payment terms and conditions for coaching services provided by Orlando Nord LLP ("Orlando Nord", "we", "us", or "our") through orlandonord.com (the "Site") and all associated programs and engagements (collectively, the "Services").

In the event of any conflict between this Billing Policy and the Terms of Service, the Terms of Service shall take precedence. By purchasing or enrolling in any Service, you agree to be bound by this Billing Policy in full.

2. General Payment Terms

All Services commence upon receipt of full or initial payment and execution of the applicable Coaching Agreement. Prices are listed and payable in Canadian Dollars (CAD) unless otherwise specified in writing.

All payments are non-refundable except where expressly stated in Section 6 of this Policy. By submitting payment, you acknowledge that you have read, understood, and agreed to these terms, including the non-refundable nature of all fees.

3. Accepted Payment Methods


Orlando Nord LLP accepts the following payment methods:

  - Credit and debit cards issued by Visa, Mastercard, American Express, or Discover, processed via Squarespace Payments or Stripe

  - PayPal, where expressly offered as an option for the applicable Service

Cash, cheques, e-transfers, and wire transfers are not accepted unless otherwise agreed in writing by Orlando Nord LLP. By providing your payment details, you certify that you are an authorized user of the payment method provided and that all information submitted is accurate and current.

4. Payment Plans and Billing Cycles

Certain Services are available under structured payment plans. Payment plans are not cancellation options. Enrollment in a payment plan constitutes a full financial commitment to the total program investment for the duration selected.

Payment plan installments are charged automatically on the agreed schedule, typically every 30 days from the date of initial payment. If any scheduled payment fails to process, you will have a grace period of five (5) calendar days to resolve the issue by updating your payment method.

If payment remains unresolved after the grace period, Orlando Nord LLP reserves the right to suspend access to Services until the outstanding balance is resolved. Suspension of access does not cancel your financial obligation under the Coaching Agreement.

Orlando Nord LLP reserves the right to charge scheduled installments in advance where operationally necessary.


5. Cancellation Policy

All coaching engagements are structured, fixed-term commitments. Cancellation of a session, a call, or access to the program does not cancel or reduce your financial obligation under the Coaching Agreement.

If you wish to pause or reschedule a session due to unforeseen circumstances, you must notify Orlando Nord LLP in writing by email at least 24 hours in advance. Rescheduling is offered at no additional cost, subject to availability. Missed sessions without prior notice are forfeited.

No refunds are issued for cancellations initiated after the Coaching Agreement has been signed and initial payment received, regardless of the reason.

6. Refund Policy

All payments made to Orlando Nord LLP are final and non-refundable. This applies to all programs, coaching containers, courses, and digital products offered through the Site.

The non-refundable policy reflects the bespoke, time-intensive nature of private coaching services and the opportunity cost of reserving capacity for each client. By enrolling, you acknowledge this policy and waive any right to a refund except in the following limited circumstance:

  - Orlando Nord LLP cancels the engagement entirely before Services commence and no alternative arrangement is provided

In all other circumstances, including dissatisfaction with outcomes, personal circumstances, or change of mind, no refunds will be issued. If you have a concern about the quality of Services delivered, you are encouraged to contact Orlando Nord LLP directly to resolve the matter before initiating any third-party dispute process.

7. Billing Disputes and Chargeback Policy

If you believe a charge has been made in error, you must contact Orlando Nord LLP in writing at info@orlandonord.com within thirty (30) calendar days of the disputed charge. Please include your full name, the date of the charge, the amount, and a description of the dispute.

You agree not to initiate a chargeback or dispute with your credit card issuer, bank, or payment processor for a period of thirty (30) calendar days following written notice to Orlando Nord LLP, to allow adequate time to investigate and resolve the matter directly.

If a chargeback is initiated before this 30-day resolution period has elapsed, Orlando Nord LLP reserves the right to:

  - Immediately suspend your access to all Services pending the outcome of the dispute

  - Submit evidence of the signed Coaching Agreement, this Billing Policy, and all payment records to the relevant payment processor in defence of the charge

  - Pursue collection of all outstanding fees through a third-party collections agency

  - Seek legal remedies available under the laws of Ontario, Canada

Regardless of the outcome of any chargeback proceeding, your obligation to pay all fees due under your Coaching Agreement remains in full force. Orlando Nord LLP treats unauthorized chargebacks as a breach of contract.

8. Fraud Prevention

Orlando Nord LLP takes payment fraud seriously. Any attempt to obtain Services through fraudulent payment methods, false identity, unauthorized card use, or deliberate misrepresentation will be reported to the relevant authorities and pursued to the fullest extent of the law.

In the event of confirmed fraudulent activity, all access to Services will be immediately and permanently terminated without refund, and the matter will be referred to law enforcement where applicable.

9. Currency and Taxes

All prices are displayed in Canadian Dollars (CAD). International clients are responsible for any currency conversion fees charged by their financial institution or payment provider. Applicable taxes will be applied where required by law.

10. Changes to This Policy

Orlando Nord LLP reserves the right to update this Billing Policy at any time. Changes will be posted on the Site with an updated effective date. Continued use of Services following any update constitutes acceptance of the revised Policy. Changes will not affect the terms of any Coaching Agreement already in effect at the time of the update.

11. Contact Information

For For all billing inquiries, please contact:

Orlando Nord LLP

Email: info@orlandonord.com

Website: orlandonord.com

Jurisdiction: Ontario, Canada